Outage in Axcient

x360Recover Manager Issue

Resolved Major
September 24, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue with Axcient x360Recover Manager. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Components affected
Axcient x360Recover Tunnel Services Axcient BRC Cloud Tunnel Services

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/24/2025 02:50PM

The issue with Axcient x360Recover Manager is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.

MONITORING about 1 month ago - at 09/24/2025 01:39PM

We implemented a solution to resolve the issue with Axcient Cloud Services. We are now monitoring the results.

IDENTIFIED about 1 month ago - at 09/24/2025 01:23PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 09/24/2025 01:22PM

We have identified the root cause of the x360Recover Manager issue and are now expediting a solution.

INVESTIGATING about 1 month ago - at 09/24/2025 12:42PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/24/2025 12:42PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/24/2025 12:37PM

We are investigating an issue with Axcient x360Recover Manager. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

Latest Axcient outages

x360Portal and x360Recover Issue - 10 days ago
x360Sync - 2FA and Email Issue - 10 days ago
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x360Cloud UI Degradation - 23 days ago
x360Recover Manager Issue - 24 days ago

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