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Outage in Axcient

x360Sync - 2FA and Email Issue

Resolved Minor
October 20, 2025 - Started 6 months ago - Lasted about 14 hours
Official incident page

Incident Report

Third party vendor is having an outage, resulting in x360Sync partial inability to send SMS with 2FA codes and emails. The vendor is working on solving this problem, and we are monitoring the situation.

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/21/2025 03:08AM

The vendor has resolved the issue, we confirmed that SMS with 2FA codes and emails are now being sent normally in all regions.

MONITORING 6 months ago - at 10/20/2025 01:43PM

Third party vendor is having an outage, resulting in x360Sync partial inability to send SMS with 2FA codes and emails. The vendor is working on solving this problem, and we are monitoring the situation.

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