Outage in Axcient

x360Portal and x360Recover Issue

Resolved Major
October 20, 2025 - Started 9 days ago - Lasted about 10 hours
Official incident page

Incident Report

We are investigating an issue with Axcient x360Portal and x360Recover. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Components affected
Axcient Authentication Token Service Axcient Invoicing and Payments Axcient Support Ticketing Axcient Authentication Axcient Training & eLearning Axcient Marketing Portal

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 10/20/2025 11:34PM

This incident has been resolved.

MONITORING 9 days ago - at 10/20/2025 10:23PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 9 days ago - at 10/20/2025 02:06PM

We are investigating an issue with Axcient x360Portal and x360Recover. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

Latest Axcient outages

x360Sync - 2FA and Email Issue - 9 days ago
x360Sync Issue - 16 days ago
x360Cloud UI Degradation - 22 days ago
x360Recover Manager Issue - 23 days ago
x360Sync MFA and Email Issue syncedtool.com - 27 days ago

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