Outage in Axcient
x360Cloud Issue
Resolved MajorIncident Report
We have identified an issue with Microsoft 365 mail backups in the EU environment. This issue affects only backups for Microsoft 365 mail data and results in a "Partial" backup status for impacted organizations. We are working to resolve the issue and apologize for any inconvenience this may cause.
Components affected
Axcient Microsoft 365 Backup (EU)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/13/2026 03:04PM
This incident has been resolved.
MONITORING
3 months ago - at 01/13/2026 10:31AM
A fix has been implemented and we are monitoring results. It will take a few more hours to generate new backup reports.
IDENTIFIED
3 months ago - at 01/12/2026 10:26AM
We have identified an issue with Microsoft 365 mail backups in the EU environment. This issue affects only backups for Microsoft 365 mail data and results in a "Partial" backup status for impacted organizations. We are working to resolve the issue and apologize for any inconvenience this may cause.
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