Outage in Azure Devops

Some of the organization's billing is unlinked

Resolved Minor
January 08, 2024 - Started 10 months ago - Lasted 2 days

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Outage Details

We're investigating regression which caused some organization's billing to be unlinked. Symptoms you can observe: * User licenses showing "Access expired" in the organization settings * Pipeline parallelism falls back to the free tier
Latest Updates ( sorted recent to last )
UPDATE

All impacted customers had their pipeline concurrency setting restored. We're now taking steps to also restore the Artifacts resource limits for those customers.

Impacted customers can manually update their Artifacts resource limit from within the organization settings based on their preference as a workaround

UPDATE

We've identified cases where some of the previously impacted customers are still reverted back to free tiers.

Impacted customers can manually update their concurrency to previous values, without incurring additional charges, from within the organizations settings to work around that while we work on permanent fix.

UPDATE

We continue to investigate the few potential edge cases.

UPDATE

The organization's billing configuration is now restored, and all users should be back to their normal state within an hour. We are still investigating a few potential edge cases. Our apologies again for the inconvenience.

UPDATE

Our ongoing efforts to restore the organizations billing configuration are progressing. This process is time-intensive, and we appreciate your patience.

UPDATE

Restoration of the organizations billing configuration is still in progress. We apologize for the inconvenience caused.

UPDATE

We're working on restoring the organizations billing configuration. We apologize for the inconvenience caused.

UPDATE

We're investigating regression which caused some organization's billing to be unlinked.

Symptoms you can observe:
* User licenses showing "Access expired" in the organization settings
* Pipeline parallelism falls back to the free tier

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