Outage in Balsamiq

Service down

Resolved Major
April 04, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Balsamiq Cloud Balsamiq Collaboration Server
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 04/04/2025 02:13PM

Service is restored! We will monitor closely. Sorry for the inconvenience and happy wireframing (again).

IDENTIFIED 3 months ago - at 04/04/2025 01:54PM

We are starting to see the light at the end of the tunnel. Internal sub-systems are restored, but the Balsamiq Cloud app isn't up quite yet. Next update in 30m.

IDENTIFIED 3 months ago - at 04/04/2025 01:24PM

We are continuing to work on a fix for this issue. Next update in 30m.

IDENTIFIED 3 months ago - at 04/04/2025 12:50PM

We have identified the root cause to be a low-level network connectivity issue. We are working hard on restoring service. Next update in 30 minutes. Thank you for your patience.

INVESTIGATING 3 months ago - at 04/04/2025 12:18PM

Our engineers are still working on restoring service. Next update in 30m.

INVESTIGATING 3 months ago - at 04/04/2025 11:50AM

Still working on restoring service. Next update in 30m

INVESTIGATING 3 months ago - at 04/04/2025 10:48AM

We are still working on restoring service. Rest assure that no project data was deleted.

INVESTIGATING 3 months ago - at 04/04/2025 10:11AM

We have identified the issue and are working on restoring service. We expect this will take a couple of hours. We are sorry for the inconvenience.

INVESTIGATING 3 months ago - at 04/04/2025 10:05AM

We are currently investigating this issue.

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