Outage in Bambora Online

Delayed Acquiring settlement reports - 2025-04-30

Resolved Major
April 30, 2025 - Started 11 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We would like to inform you of a technical issue currently affecting the generation of settlement reports scheduled for April 30, 2025. At this time, no reports have been generated. Our team is actively investigating the issue and working to initiate the report generation process. We will provide further updates as soon as more information becomes available. Please note that settlement payouts are not affected by this incident. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/30/2025 10:34AM

All settlement reports scheduled for the morning of 2025-04-30 have been successfully delivered. No further delays are expected."

MONITORING 11 days ago - at 04/30/2025 07:44AM

The root cause has been identified, and report generation is currently in progress.

Report delivery today will be approximately 3 hours later than usual. This delay is not expected to affect the delivery of the afternoon IC++ report.

We will provide a final update once the reports have been successfully delivered.

Thank you for your continued patience and understanding.

INVESTIGATING 11 days ago - at 04/30/2025 06:49AM

We would like to inform you of a technical issue currently affecting the generation of settlement reports scheduled for April 30, 2025.

At this time, no reports have been generated. Our team is actively investigating the issue and working to initiate the report generation process. We will provide further updates as soon as more information becomes available. Please note that settlement payouts are not affected by this incident.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

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