Outage in Bandwidth

Possible Failed 10DLC Deliveries

Resolved Major
July 16, 2024 - Started 4 months ago - Lasted 2 days
Official incident page

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Outage Details

We’re currently investigating a problem causing increased failed message deliveries to TMobile returning a 4720 error code. We’ve engaged our downstream partner and we’re escalating the incident.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/19/2024 12:02AM

We've confirmed stability with traffic at this time and we're considering this incident resolved.

MONITORING 4 months ago - at 07/18/2024 06:28PM

We've observed error DLRs return to expected levels at this time and we're currently monitoring for stability.

IDENTIFIED 4 months ago - at 07/18/2024 01:39PM

Bandwidth teams continue to work to resolve this incident.

IDENTIFIED 4 months ago - at 07/17/2024 09:52PM

Bandwidth teams continue to work to resolve this incident.

IDENTIFIED 4 months ago - at 07/17/2024 03:36PM

Bandwidth teams continue to work to resolve this incident.

IDENTIFIED 4 months ago - at 07/17/2024 02:26AM

Bandwidth teams continue to work to resolve this incident.

IDENTIFIED 4 months ago - at 07/17/2024 01:29AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 07/16/2024 09:46PM

We’ve identified the issue and we’re currently working on a fix.

INVESTIGATING 4 months ago - at 07/16/2024 09:19PM

We’re still working with our partner to determine the issue and we’ll advise as further updates become available.

INVESTIGATING 4 months ago - at 07/16/2024 08:10PM

We’re currently investigating a problem causing increased failed message deliveries to TMobile returning a 4720 error code. We’ve engaged our downstream partner and we’re escalating the incident.

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