Outage in Bandwidth

Unregistered Traffic Error Code Incident

Minor
February 04, 2025 - Started about 23 hours ago
Official incident page

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Outage Details

Bandwidth teams have identified an incident impacting Unregistered 10DLC Messaging Traffic. Unregistered messaging traffic is being blocked with error code (4)752 rather than the expected (4)476 or (4)773 codes. Teams are actively working to ensure the correct error code is provided for Unregistered 10DLC Traffic blocking. Additional details on 10DLC Registration can be found on our support site.
Components affected
Bandwidth SMS Messaging (SMPP) Bandwidth MMS Messaging (MM4) Bandwidth REST APIs - HTTP SMS Messaging Bandwidth REST APIs - HTTP MMS Messaging
Latest Updates ( sorted recent to last )
INVESTIGATING about 1 hour ago - at 02/05/2025 01:27PM

Bandwidth teams continue to investigate this incident in partnership with the impacted vendor.

INVESTIGATING about 14 hours ago - at 02/05/2025 12:25AM

Bandwidth teams continue to investigate this incident in partnership with the impacted vendor.

INVESTIGATING about 19 hours ago - at 02/04/2025 07:18PM

Bandwidth teams continue to investigate this incident.

INVESTIGATING about 21 hours ago - at 02/04/2025 04:53PM

Bandwidth teams continue to investigate this incident.

INVESTIGATING about 23 hours ago - at 02/04/2025 02:56PM

Bandwidth teams have identified an incident impacting Unregistered 10DLC Messaging Traffic. Unregistered messaging traffic is being blocked with error code (4)752 rather than the expected (4)476 or (4)773 codes. Teams are actively working to ensure the correct error code is provided for Unregistered 10DLC Traffic blocking.

Additional details on 10DLC Registration can be found on our support site.

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