Outage in Bandwidth

10DLC & Toll-Free Messaging Incident

Resolved Minor
April 14, 2025 - Started 6 months ago - Lasted about 7 hours
Official incident page

Incident Report

Bandwidth teams are investigating an incident where a fully provisioned number receives an errant 4740 error code. This is isolated to messages destined to the AT&T network.
Components affected
Bandwidth MMS Messaging (MM4) Bandwidth Toll-Free SMS - Outbound Bandwidth SMS Messaging (SMPP)

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/14/2025 11:22PM

We’ve confirmed all affected TNs have been fixed and we’re considering this incident resolved.

IDENTIFIED 6 months ago - at 04/14/2025 07:19PM

We're still working on a fix for the underlying issue at this time. Updates to follow as they become available.

IDENTIFIED 6 months ago - at 04/14/2025 05:51PM

As we continue to work to resolve this incident, Toll-Free Messages are also impacted.

IDENTIFIED 6 months ago - at 04/14/2025 05:23PM

Teams have identified the source of this incident and are working towards restoring expected messaging behavior.

INVESTIGATING 6 months ago - at 04/14/2025 04:19PM

Bandwidth teams are investigating an incident where a fully provisioned number receives an errant 4740 error code. This is isolated to messages destined to the AT&T network.

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