Outage in Bandwidth

10DLC Messaging Incident - Newly Registered Campaigns

Resolved Major
October 01, 2025 - Started 2 days ago - Lasted 2 days
Official incident page

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Outage Details

Bandwidth teams are investigating an incident where newly registered 10DLC registered campaigns are unable to send outbound messages as expected. Teams are working to restore expected 10DLC Messaging behavior.
Components affected
Bandwidth REST APIs - HTTP MMS Messaging Bandwidth SMS Messaging (SMPP) Bandwidth REST APIs - HTTP SMS Messaging Bandwidth MMS Messaging (MM4)
Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 10/03/2025 05:29PM

This incident has been resolved.

MONITORING 1 day ago - at 10/02/2025 02:21PM

Bandwidth teams are observing expected network behavior. We will monitor for continued stability.

IDENTIFIED 1 day ago - at 10/02/2025 12:04PM

Teams have identified a reoccurrence of this incident and are working to restore expected messaging and campaign behavior.

MONITORING 2 days ago - at 10/01/2025 03:29PM

Teams are observing expected 10DLC Outbound Messaging behaviors. We will monitor for prolonged stability.

INVESTIGATING 2 days ago - at 10/01/2025 01:58PM

Bandwidth teams are investigating an incident where newly registered 10DLC registered campaigns are unable to send outbound messages as expected. Teams are working to restore expected 10DLC Messaging behavior.

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