Outage in Bandwidth

Multi-Segment SMS Delivery Incident - Outbound

Resolved Minor
September 27, 2025 - Started 21 days ago - Lasted about 5 hours
Official incident page

Incident Report

Bandwidth teams are investigating an incident where outbound multi-segment SMS messages to a Verizon Wireless destination are not delivering as expected or failure to deliver. Teams are working with the impacted vendor to restore expected delivery of SMS messages.

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 09/27/2025 11:19PM

This incident has been resolved.

MONITORING 21 days ago - at 09/27/2025 08:52PM

Teams are observing expected message delivery. We will monitor for prolonged stability.

IDENTIFIED 21 days ago - at 09/27/2025 08:09PM

Teams have identified the source of this issue and are working towards a resolution.

INVESTIGATING 21 days ago - at 09/27/2025 06:09PM

Bandwidth teams are investigating an incident where outbound multi-segment SMS messages to a Verizon Wireless destination are not delivering as expected or failure to deliver. Teams are working with the impacted vendor to restore expected delivery of SMS messages.

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