Outage in Bandwidth

Toll Free MMS Error Code Incident

Resolved Minor
April 22, 2025 - Started 6 months ago - Lasted 3 days
Official incident page

Incident Report

Teams are investigating an increase of error code 4750 for Toll Free MMS messages transmitting to the AT&T network.
Components affected
Bandwidth Toll Free MMS - Outbound

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/24/2025 04:29PM

This incident has been resolved.

MONITORING 6 months ago - at 04/24/2025 03:05AM

Teams are observing expected behavior and will monitor for prolonged stability.

IDENTIFIED 6 months ago - at 04/23/2025 01:31PM

Teams have continued to work with the impacted vendor to restore expected MMS behavior. Additionally, this incident is only impacting a very small percentage of traffic; the vast majority of Toll Free MMS Traffic is not impacted.

IDENTIFIED 6 months ago - at 04/22/2025 07:49PM

Teams have continued to work with the impacted vendor to restore expected MMS behavior. Additionally, this incident is only impacting a very small percentage of traffic; the vast majority of Toll Free MMS Traffic is not impacted.

IDENTIFIED 6 months ago - at 04/22/2025 01:11AM

Teams have identified the source of the incident as an off network industry condition. We remain engaged with industry providers to bring about resolution.

INVESTIGATING 6 months ago - at 04/21/2025 11:26PM

Teams are investigating an increase of error code 4750 for Toll Free MMS messages transmitting to the AT&T network.

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