Outage in Bandwidth

SMS and MMS Incident

Resolved Major

April 23, 2025 - Started 12 months ago - Lasted 1 day
Official incident page

Incident Report

Teams are investigating an incident where SMS and MMS messages are failing to complete when sent to AT&T destinations.

Components affected

Bandwidth MMS Messaging (MM4) Bandwidth SMS Messaging (SMPP)

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/24/2025 04:28PM

This incident has been resolved.

MONITORING 12 months ago - at 04/24/2025 03:06AM

Teams are observing expected behavior and will monitor for prolonged stability.

MONITORING 12 months ago - at 04/23/2025 08:42PM

Teams have mitigated the issue, are observing expected SMS and MMS behavior, and have seen a reduction in errant 5620 DLR codes. Teams continue to work with the impacted parties. We will continue to monitor traffic stability.

MONITORING 12 months ago - at 04/23/2025 01:29PM

Teams have mitigated the issue and are observing expected SMS and MMS behavior. Teams continue to work with the impacted parties. We will continue to monitor for traffic stability.

IDENTIFIED 12 months ago - at 04/23/2025 12:21PM

Teams continue to work towards a resolution for this incident.

IDENTIFIED 12 months ago - at 04/23/2025 11:44AM

Teams have identified the source of this incident and are working towards a resolution.

INVESTIGATING 12 months ago - at 04/23/2025 10:25AM

Teams are investigating an incident where SMS and MMS messages are failing to complete when sent to AT&T destinations.

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