Outage in Bandwidth

TF Messaging Provisioning Incident

Resolved Major
April 29, 2025 - Started 6 months ago - Lasted about 22 hours
Official incident page

Incident Report

We’re currently investigating an issue causing failed industry provisioning for TF numbers when they are added to BW accounts. Relevant teams are engaged.
Components affected
Bandwidth Toll Free MMS - Outbound Bandwidth Toll Free MMS - Inbound Bandwidth Toll-Free SMS - Outbound Bandwidth Line Feature Management Bandwidth Toll-Free SMS - Inbound

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/30/2025 08:48PM

We've confirmed stability and we're considering this incident resolved.

MONITORING 6 months ago - at 04/30/2025 07:51PM

A fix has been implemented to correct the remaining affected TFNs on our network. We're currently monitoring the situation to confirm everything is corrected.

IDENTIFIED 6 months ago - at 04/30/2025 01:43PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 04/30/2025 01:42AM

Reported numbers have been corrected at this time, but we are still working to deploy a fix for all affected numbers. That is currently scheduled for tomorrow, 4/30. Updates to follow at that time.

IDENTIFIED 6 months ago - at 04/30/2025 12:09AM

We’ve identified the issue and we’re in the process of deploying a fix.

INVESTIGATING 6 months ago - at 04/29/2025 10:49PM

We’re currently investigating an issue causing failed industry provisioning for TF numbers when they are added to BW accounts. Relevant teams are engaged.

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