Outage in Bandwidth

BW US Voice Incident - Outbound Calling

Resolved Major
May 01, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

We're currently investigating an incident with outbound call failures from the BW network. Customers are experiencing an increase in 404 failures for outbound traffic. Relevant teams are engaged.
Components affected
Bandwidth Outbound Calling (SIP) Bandwidth REST APIs - SIP Voice Bandwidth BXML Bandwidth REST APIs - HTTP Voice Bandwidth Toll-Free calling - Outbound (SIP)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/01/2025 05:30PM

We’ve confirmed stability and we’re considering this incident resolved.

MONITORING about 1 month ago - at 05/01/2025 03:20PM

We've deployed a fix and we're currently monitoring for stability.

IDENTIFIED about 1 month ago - at 05/01/2025 02:25PM

We've identified the issue and we're working to deploy a fix.

INVESTIGATING about 1 month ago - at 05/01/2025 01:29PM

We're currently investigating an incident with outbound call failures from the BW network. Customers are experiencing an increase in 404 failures for outbound traffic. Relevant teams are engaged.

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