Outage in Bandwidth

MMS Delivery Incident

Resolved Major
August 01, 2025 - Started 3 months ago - Lasted about 22 hours
Official incident page

Incident Report

Bandwidth teams are investigating an incident where customers may experience unexpected 4410 delivery codes when sending MMS messages to on-net destinations. Teams are actively working to restore expected behavior.
Components affected
Bandwidth REST APIs - HTTP MMS Messaging Bandwidth MMS Messaging (MM4) Bandwidth Toll Free MMS - Outbound

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/02/2025 05:39PM

This incident has been resolved.

MONITORING 3 months ago - at 08/02/2025 01:35AM

Teams are observing expected messaging behavior. We will monitor for prolonged behavior.

IDENTIFIED 3 months ago - at 08/01/2025 11:26PM

Teams have identified the source of this incident and are working to restore expected messaging behavior.

IDENTIFIED 3 months ago - at 08/01/2025 09:21PM

Teams have identified the source of this incident and are working to restore expected messaging behavior.

INVESTIGATING 3 months ago - at 08/01/2025 08:07PM

Bandwidth teams are investigating an incident where customers may experience unexpected 4410 delivery codes when sending MMS messages to on-net destinations. Teams are actively working to restore expected behavior.

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