Outage in Bandwidth
Bandwidth App, Global Portal, Programable Voice Incident
Resolved MajorIncident Report
Being with teams are investigating and an incident impacting the Bandwidth App and Global Portal. Customers may not be able to login as expected to these portals due to an off-network condition.
Components affected
Bandwidth Dashboard Bandwidth REST APIs - HTTP Voice Bandwidth BXML Bandwidth BXML Bandwidth REST APIs - SIP Voice Bandwidth REST APIs - HTTP Voice Bandwidth REST APIs - SIP VoiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/19/2025 02:14AM
This incident has been resolved.
MONITORING
5 months ago - at 11/18/2025 04:48PM
Teams are observing overall stability. We will continue to monitor for prolonged stability.
IDENTIFIED
5 months ago - at 11/18/2025 03:23PM
Teams have identified the source of this incident resulting from an off-network industry provider. This intermittent incident continues to impact access to the Bandwidth App & Global Portal. Along with Programable Voice traffic.
IDENTIFIED
5 months ago - at 11/18/2025 02:26PM
Bandwidth App & Global Portal: Bandwidth Teams have restored expected access to these portals.
Programable Voice: Bandwidth teams continue to work to restore expected product behavior.
IDENTIFIED
5 months ago - at 11/18/2025 01:18PM
Teams have identified the source of this incident resulting from an off-network industry provider.
This intermittent incident continues to impact access to the Bandwidth App & Global Portal. Along with Programable Voice traffic.
INVESTIGATING
5 months ago - at 11/18/2025 12:14PM
Being with teams are investigating and an incident impacting the Bandwidth App and Global Portal. Customers may not be able to login as expected to these portals due to an off-network condition.
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