Outage in Bandwidth

Bandwidth App, Global Portal, Programable Voice Incident

Resolved Major
November 18, 2025 - Started 18 days ago - Lasted about 14 hours
Official incident page

Incident Report

Being with teams are investigating and an incident impacting the Bandwidth App and Global Portal. Customers may not be able to login as expected to these portals due to an off-network condition.
Components affected
Bandwidth Dashboard Bandwidth REST APIs - HTTP Voice Bandwidth REST APIs - SIP Voice Bandwidth REST APIs - HTTP Voice Bandwidth BXML Bandwidth REST APIs - SIP Voice Bandwidth BXML

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 11/19/2025 02:14AM

This incident has been resolved.

MONITORING 18 days ago - at 11/18/2025 04:48PM

Teams are observing overall stability. We will continue to monitor for prolonged stability.

IDENTIFIED 18 days ago - at 11/18/2025 03:23PM

Teams have identified the source of this incident resulting from an off-network industry provider. This intermittent incident continues to impact access to the Bandwidth App & Global Portal. Along with Programable Voice traffic.

IDENTIFIED 18 days ago - at 11/18/2025 02:26PM

Bandwidth App & Global Portal: Bandwidth Teams have restored expected access to these portals.

Programable Voice: Bandwidth teams continue to work to restore expected product behavior.

IDENTIFIED 18 days ago - at 11/18/2025 01:18PM

Teams have identified the source of this incident resulting from an off-network industry provider.

This intermittent incident continues to impact access to the Bandwidth App & Global Portal. Along with Programable Voice traffic.

INVESTIGATING 18 days ago - at 11/18/2025 12:14PM

Being with teams are investigating and an incident impacting the Bandwidth App and Global Portal. Customers may not be able to login as expected to these portals due to an off-network condition.

Latest Bandwidth outages

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Port Order Activation Delay - 11 days ago
Intermittent Outbound Voice Incident - Brussels POP - 16 days ago

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