Outage in Bandwidth

Outbound Toll Free SMS Delays

Resolved Minor

December 01, 2025 - Started 3 months ago - Lasted about 23 hours
Official incident page

Incident Report

Bandwidth teams are investigating an incident impacting outbound Toll Free SMS messages. Teams are working to restore expected delivery times.

Components affected

Bandwidth Toll-Free SMS - Outbound

Need to monitor Bandwidth outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 12/02/2025 04:43PM

This incident has been resolved.

MONITORING 3 months ago - at 12/02/2025 04:42AM

Teams are observing expected toll-free messaging deliverability. We will continue to monitor for prolonged stability.

IDENTIFIED 3 months ago - at 12/01/2025 10:41PM

Teams have identified the cause of this delay as an off-network incident. Bandwidth is engaging with the impaired vendor to restore expected timely Toll Free SMS delivery.

IDENTIFIED 3 months ago - at 12/01/2025 07:56PM

Teams have identified the cause of this delay as an off-network incident. Bandwidth is engaging with the impaired vendor to restore expected timely Toll Free SMS delivery.

INVESTIGATING 3 months ago - at 12/01/2025 06:11PM

Bandwidth teams are investigating an incident impacting outbound Toll Free SMS messages. Teams are working to restore expected delivery times.

Latest Bandwidth outages

10DLC Provisioning Incident - Delays - about 4 hours ago

Brussels Inbound and Outbound Calling Incident - 3 days ago

Bandwidth App Incident - Portability Checker - 4 days ago

Outbound & Inbound Calling Incident - Austria - 4 days ago

LATA 740 | (San Luis Obispo, CA) CLEC Market Outage - 5 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook