Outage in Bandwidth

EVS Portal and CNAM API Incident

Major
December 07, 2025 - Started about 12 hours ago
Official incident page

Incident Report

Bandwidth teams are investigating an incident impacting EVS (911) Portal access, associated provisioning actions and, CNAM API responses. Emergency voice traffic is not impacted.
Components affected
Bandwidth 9-1-1 Provisioning Service Bandwidth Inbound Calling - Caller ID Lookup (CNAM)

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Latest Updates ( sorted recent to last )
MONITORING about 5 hours ago - at 12/07/2025 11:52PM

Teams are observing expected network behavior. We will monitor for prolonged stability.

IDENTIFIED about 12 hours ago - at 12/07/2025 05:29PM

Teams have identified the source of this incident and are working to restore services.

INVESTIGATING about 12 hours ago - at 12/07/2025 04:47PM

Bandwidth teams are investigating an incident impacting EVS (911) Portal access, associated provisioning actions and, CNAM API responses.

Emergency voice traffic is not impacted.

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