Outage in Bandwidth
Puerto Rico Inbound Calling Incident
Minor
December 11, 2025 - Started 4 days ago
Official incident page
Official incident page
Incident Report
Bandwidth teams are investigating an Inbound call failure incident impacting Puerto Rico destinations.
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Latest Updates ( sorted recent to last )
IDENTIFIED
2 days ago - at 12/13/2025 02:08PM
Teams hade identified the source of the incident and continue to escalate with the impacted vendor.
IDENTIFIED
3 days ago - at 12/12/2025 09:32PM
Teams hade identified the source of the incident and continue to escalate with the impacted vendor.
IDENTIFIED
3 days ago - at 12/12/2025 03:27PM
Teams hade identified the source of the incident and continue to escalate with the impacted vendor.
INVESTIGATING
4 days ago - at 12/11/2025 08:05PM
As we continue to investigate, the subset of calls impacted is very limited.
INVESTIGATING
4 days ago - at 12/11/2025 07:52PM
Teams continue to investigate this incident.
INVESTIGATING
4 days ago - at 12/11/2025 05:50PM
Bandwidth teams are investigating an Inbound call failure incident impacting Puerto Rico destinations.
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