Outage in Bandwidth

Bandwidth Support Center Incident

Resolved Major
December 17, 2025 - Started 22 days ago - Lasted about 4 hours
Official incident page

Incident Report

Due to the ongoing incident with the Bandwidth App users may experience intermittent accessibility issues while attempting to authenticate to the Bandwidth support center and associated ticketing system.
Components affected
Bandwidth Ticketing Support Bandwidth Help Center

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 12/18/2025 01:08AM

This incident has been resolved.

IDENTIFIED 22 days ago - at 12/17/2025 10:12PM

Teams have identified the source of this incident and are working to restore the expected authentication experience.

INVESTIGATING 22 days ago - at 12/17/2025 09:32PM

Due to the ongoing incident with the Bandwidth App users may experience intermittent accessibility issues while attempting to authenticate to the Bandwidth support center and associated ticketing system.

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