Outage in Bandwidth

Bandwidth App & Support Portal Incident

Resolved Major
December 18, 2025 - Started 21 days ago - Lasted about 2 hours
Official incident page

Incident Report

Bandwidth Teams are investigating an incident impacting the Bandwidth App. Users of the App may experience unexpected portal latency or errors. This includes both UI and API. Orders may be delayed in processing. Support Portal users may not be able to authenticate via the Bandwidth App.

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 12/18/2025 08:07PM

This incident has been resolved.

IDENTIFIED 21 days ago - at 12/18/2025 06:55PM

Teams have identified the source of the incident and are working to resolve expected services.

INVESTIGATING 21 days ago - at 12/18/2025 05:50PM

Bandwidth Teams are investigating an incident impacting the Bandwidth App. Users of the App may experience unexpected portal latency or errors. This includes both UI and API. Orders may be delayed in processing.

Support Portal users may not be able to authenticate via the Bandwidth App.

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