Outage in Bandwidth
+52 Country Code Prepended to Calling Number - BWI Platform Incident
Resolved MinorIncident Report
Summary AI Generated
A subset of voice traffic on the Bandwidth BWI platform was affected by an issue where the +52 (Mexico) country code was incorrectly prepended to calling numbers, impacting calls routed through a specific carrier. The incident lasted approximately 29 hours before teams restored expected calling behavior. The incident was fully resolved on July 31, 2026.
Bandwidth teams are investigating an incident where the +52 Country Code is being prepended to the calling number. This is isolated to a specific carrier and a sub-set of traffic.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/31/2026 11:02PM
This incident has been resolved.
MONITORING
2 days ago - at 07/31/2026 05:44PM
We continue to monitor for stability.
MONITORING
3 days ago - at 07/31/2026 12:38AM
Teams are observing expected calling behaviors. We will monitor for stability.
INVESTIGATING
3 days ago - at 07/30/2026 05:51PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 07/30/2026 05:51PM
Bandwidth teams are investigating an incident where the +52 Country Code is being prepended to the calling number. This is isolated to a specific carrier and a sub-set of traffic.
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