Outage in Bandwidth
Bandwidth Local Market Impairment - 974 - Rochester, NY
Resolved MinorIncident Report
Summary AI Generated
**Bandwidth Local Market Impairment – Rochester, NY** On September 29–30, 2026, Bandwidth experienced a network impairment in the Rochester, NY market lasting approximately 12.7 hours, affecting a portion of calls in that region. The outage was caused by an equipment failure on the carrier's network, which was identified in the early morning hours of September 30. The carrier completed all necessary repairs by 9:43 AM ET on September 30, restoring full service.
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 09/30/2026 01:52PM
Final: Our carrier has completed all necessary repairs (equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.
Start Time: 09/29/2026 21:05 ET
Stop Time: 09/30/2026 09:43 ET
MONITORING
about 11 hours ago - at 09/30/2026 12:27PM
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
MONITORING
about 12 hours ago - at 09/30/2026 11:00AM
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
IDENTIFIED
about 15 hours ago - at 09/30/2026 08:24AM
Our carrier has identified the cause of this incident and is working to complete repairs.
INVESTIGATING
about 16 hours ago - at 09/30/2026 07:43AM
We are continuing to investigate this issue.
INVESTIGATING
about 22 hours ago - at 09/30/2026 01:14AM
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
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