Outage in Banked
AU Payments and Mandates service degradation
Resolved MajorIncident Report
We are currently experiencing a performance degradation to the Payments and Mandates service in AU.
The problems are related to an external provider. They are actively investigating the issue. An update will be provided as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/16/2025 01:39PM
This incident has been resolved.
IDENTIFIED
1 day ago - at 10/16/2025 01:00PM
Our provider identified the root cause. Currently, the issue is manifesting intermittently.
They are working on a solution with the highest priority.
INVESTIGATING
1 day ago - at 10/16/2025 12:42PM
We are currently experiencing a performance degradation to the Payments and Mandates service in AU.
The problems are related to an external provider. They are actively investigating the issue. An update will be provided as soon as more information becomes available.
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