Outage in Banked

service degradation

Resolved Minor
November 18, 2025 - Started about 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

Our services experience degraded performance and for some users can not be reached. We identified the issue with one of our providers who are actively working on identifying the root cause.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/18/2025 06:07PM

This incident has been resolved.

MONITORING about 2 months ago - at 11/18/2025 05:31PM

We are continuing to monitor.

MONITORING about 2 months ago - at 11/18/2025 04:38PM

We are continuing to monitor.

MONITORING about 2 months ago - at 11/18/2025 03:34PM

All systems are operational. We keep monitoring the situation.

MONITORING about 2 months ago - at 11/18/2025 02:45PM

A fix has been implemented and we are monitoring the results.

MONITORING about 2 months ago - at 11/18/2025 02:44PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 11/18/2025 02:33PM

Our provider identified the root cause and is working on a fix. We notice a decrease in errors.

IDENTIFIED about 2 months ago - at 11/18/2025 02:15PM

Our provider identified the root cause and is working on a fix. We notice a decrease in errors.

IDENTIFIED about 2 months ago - at 11/18/2025 02:00PM

Our provider identified the root cause and is working on a fix. We notice a decrease in errors.

IDENTIFIED about 2 months ago - at 11/18/2025 01:45PM

Our provider identified the root cause and is working on a fix. We notice a decrease in errors.

IDENTIFIED about 2 months ago - at 11/18/2025 01:27PM

Our provider identified the root cause and is working on a fix. For now, we still see failures intermittently.

IDENTIFIED about 2 months ago - at 11/18/2025 01:11PM

Our provider identified the root cause and is working on a fix. For now, we still see failures intermittently.

IDENTIFIED about 2 months ago - at 11/18/2025 01:01PM

We are still observing errors intermittently.

IDENTIFIED about 2 months ago - at 11/18/2025 12:46PM

We are still observing errors intermittently.

IDENTIFIED about 2 months ago - at 11/18/2025 12:18PM

We are successfully processing requests again. Some services still experience degradation.

IDENTIFIED about 2 months ago - at 11/18/2025 12:09PM

Root cause still to be identified by our partner.

IDENTIFIED about 2 months ago - at 11/18/2025 11:56AM

Our services experience degraded performance and for some users can not be reached. We identified the issue with one of our providers who are actively working on identifying the root cause.

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