Outage in Barracuda Networks

WAF-as-a-Service: Experiencing outages in multiple regions

Resolved Major
October 05, 2023 - Started about 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

Investigating an outage in multiple regions that are causing downtime for multiple applications in each region. Seems to be caused by a memory crunch in our infrastructure. Working on it on highest priority.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/05/2023 12:28PM

Configuration propagation issues have been addressed and returning back to normal. The logs are starting to show up as the backlog is being cleared.

MONITORING about 2 years ago - at 10/05/2023 11:44AM

Currently still working on configuration propagation issues (limited number of applications) and the issue of logs not propagating/showing up on the UI.

MONITORING about 2 years ago - at 10/05/2023 11:19AM

Traffic related issues have been addressed in all regions - we are working on the config propagation issues still seen on some applications.

MONITORING about 2 years ago - at 10/05/2023 10:51AM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 10/05/2023 10:45AM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 10/05/2023 10:44AM

All regions are back online - we are still continuing to monitor the situation for some time before marking it as Resolved.

MONITORING about 2 years ago - at 10/05/2023 09:35AM

Regions are coming back online across the world - we are monitoring the status now to stability issues. Very close to being 100% operational again.

IDENTIFIED about 2 years ago - at 10/05/2023 09:18AM

Regions are slowly coming back up online - please note it might take some more time to get all regions operational again. Updates will continue to keep flowing till all the regions are back live.

IDENTIFIED about 2 years ago - at 10/05/2023 08:44AM

We are continuing to work on a stable fix for the issue - please stay tuned for further updates.

IDENTIFIED about 2 years ago - at 10/05/2023 07:30AM

The issue has been identified as a memory resource limitation on the Redis Cloud and they are also experiencing outages at this time which is hindering our progress in bringing the infrastructure back up again. Working on bringing up the regions as soon as we can - please stay tuned.

INVESTIGATING about 2 years ago - at 10/05/2023 05:58AM

Investigating an outage in multiple regions that are causing downtime for multiple applications in each region. Seems to be caused by a memory crunch in our infrastructure. Working on it on highest priority.

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