Outage in Barracuda Networks

WAF-as-a-Service Configuration Errors

Resolved Minor
October 30, 2023 - Started about 1 year ago - Lasted about 15 hours
Official incident page

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Outage Details

It appears many customers are getting "configuration error" messages in the WAF-as-a-Service UI. We are investigating the cause of these errors. At this time, we believe there are no widespread issues with traffic processing, but we are confirming this.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/31/2023 10:44AM

This incident has been resolved. The logs propagation will still take some time since the backlog needs to be cleared.

MONITORING about 1 year ago - at 10/31/2023 09:22AM

Minor issues with traffic processing have been resolved. The configuration errors are also resolving quickly and should go away for all customers over the next 1-2 hours.

MONITORING about 1 year ago - at 10/31/2023 09:06AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 10/31/2023 08:48AM

Issue has been resolved - monitoring for some time till the config propagation issues are being addressed.

IDENTIFIED about 1 year ago - at 10/31/2023 08:47AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 10/31/2023 06:34AM

It appears that some customers are seeing traffic processing issues as well. We are investigating these.

IDENTIFIED about 1 year ago - at 10/30/2023 11:22PM

The issue has been identified and a solution is in progress. However, it may take a few hours until all applications stop showing "configuration error."

Traffic processing has been confirmed to be fully operational at this time.

INVESTIGATING about 1 year ago - at 10/30/2023 08:09PM

It appears many customers are getting "configuration error" messages in the WAF-as-a-Service UI. We are investigating the cause of these errors. At this time, we believe there are no widespread issues with traffic processing, but we are confirming this.

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