XDR Service Interruption - Outage Impacting SOC Phone System

Zoom has indicated their services are stabilizing. The XDR SOC team has tested and validated that we are once again able to receive inbound phone calls as well as make outbound phone calls, confirming that at this time our phone system is fully operational.

Due to a current global outage with our phone provider, the Barracuda XDR SOC team is experiencing an issue impacting our phone system. The SOC team is currently unable to make outbound calls to our customers, including calls for high-risk alerts. Additionally, customers are currently unable to call the SOC for support. For the time being, we encourage our customers to closely monitor all security alerts being issued by the SOC, as well as to submit all requests to the SOC via email (soc@barracuda.com). Our team is currently monitoring the situation and working with our phone provider to restore the service. We will provide further updates as soon as they become available.