Outage in Batch

Web SDK webservice issue

Resolved Major

July 17, 2024 - Started about 2 years ago - Lasted 32 minutes
Official incident page

Incident Report

We have identified an issue on our Web SDK webservices. The issue resulted in a loss of a significant amount of data coming from the SDKs between 2024-07-15 09:20:00 UTC and 2024-07-15 15:25:00 UTC. As the data will not be replayed, you might notice the following impact: - Analytics (DAUs, Starts, Installs) for this period will not be accurate and stay that way. - Automations might have not been sent as expected. We identified the issue and pushed a fix that we are monitoring. Mobile SDKs and REST APIs are not affected.

Components affected

Batch SDK

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 07/17/2024 03:56PM

The fix behaves as expected and data collection is back to normal.

MONITORING about 2 years ago - at 07/17/2024 03:36PM

We have identified an issue on our Web SDK webservices.

The issue resulted in a loss of a significant amount of data coming from the SDKs between 2024-07-15 09:20:00 UTC and 2024-07-15 15:25:00 UTC.

As the data will not be replayed, you might notice the following impact:
- Analytics (DAUs, Starts, Installs) for this period will not be accurate and stay that way.
- Automations might have not been sent as expected.

We identified the issue and pushed a fix that we are monitoring.

Mobile SDKs and REST APIs are not affected.

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