Outage in Batch

Web SDK webservice issue

Resolved Major
July 17, 2024 - Started over 1 year ago - Lasted 32 minutes
Official incident page

Incident Report

We have identified an issue on our Web SDK webservices. The issue resulted in a loss of a significant amount of data coming from the SDKs between 2024-07-15 09:20:00 UTC and 2024-07-15 15:25:00 UTC. As the data will not be replayed, you might notice the following impact: - Analytics (DAUs, Starts, Installs) for this period will not be accurate and stay that way. - Automations might have not been sent as expected. We identified the issue and pushed a fix that we are monitoring. Mobile SDKs and REST APIs are not affected.
Components affected
Batch SDK

Need to monitor Batch outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/17/2024 03:56PM

The fix behaves as expected and data collection is back to normal.

MONITORING over 1 year ago - at 07/17/2024 03:36PM

We have identified an issue on our Web SDK webservices.

The issue resulted in a loss of a significant amount of data coming from the SDKs between 2024-07-15 09:20:00 UTC and 2024-07-15 15:25:00 UTC.

As the data will not be replayed, you might notice the following impact:
- Analytics (DAUs, Starts, Installs) for this period will not be accurate and stay that way.
- Automations might have not been sent as expected.

We identified the issue and pushed a fix that we are monitoring.

Mobile SDKs and REST APIs are not affected.

Latest Batch outages

Profile updates and custom events processing delays on CEP - 23 days ago
CEP Automation triggers may stall in specific workflows - 2 months ago
CEP & MEP Delivery Issues - 3 months ago
Delays in CEP automation triggers (Push, Email & SMS) - 3 months ago
Open Push Event Indexing Issue on CEP Platform - 3 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook