Outage in Batch

Push campaign analytics delay

Resolved Minor
September 30, 2024 - Started 3 months ago - Lasted about 14 hours
Official incident page

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Outage Details

We are investigating an issue with push campaign & recurring automations analytics, where in some cases the send/open counts are showing very low values. Pushs were sent as expected. Campaigns older than September 30th 2:00 GMT+2 have accurate analytics. We are working on restoring those metrics.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/01/2024 05:50AM

Analytics of Push campaigns & recurring automations have been recomputed, the incident is resolved.
We are continuing to work on the "Devices synced" metric.

MONITORING 3 months ago - at 09/30/2024 05:16PM

The issue has been narrowed down to a database issue and fixed.

This had the following impact on the system:
- Analytics of Push campaigns & recurring automations sent between September 30, 02:00 GMT+2 and 16:30 GMT+2 are unavailable.
This is a temporary issue that will be resolved when the data gets recomputed on September 31 around 05:00 GMT+2. Your push analytics will be available then.
- The "Devices synced" metric of In-app automations doesn't take into account data prior to September 30. We are looking into ways to restore this data.

Our team is monitoring the situation. We will mark this incident as resolved once we confirm that the nightly recomputing has been performed as expected.

INVESTIGATING 3 months ago - at 09/30/2024 03:51PM

We are investigating an issue with push campaign & recurring automations analytics, where in some cases the send/open counts are showing very low values.

Pushs were sent as expected.
Campaigns older than September 30th 2:00 GMT+2 have accurate analytics.

We are working on restoring those metrics.

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