Outage in Batch

Partial delay in the indexation of native and custom installation data

Resolved Minor
September 30, 2024 - Started about 1 year ago - Lasted about 17 hours
Official incident page

Incident Report

We are experiencing a partial delay in the indexation of native & custom installation data on our push platform.This means that Push campaigns and recurring automation targeting is performed on older data (14:25 GMT+2) and does not reflect the latest changes. No information is lost during this delay. Trigger automations and In-Apps are not affected. Our team is working on a resolution.
Components affected
Batch Custom attributes

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/01/2024 07:01AM

The indexation is fully operational since October 30, 2024, at 16:35 GMT+2. This incident is resolved.

MONITORING about 1 year ago - at 09/30/2024 02:54PM

The fix has been released, and since 16:35 GMT+2, the delayed native and custom installation data have been indexed. No data was lost.

Our team continues to monitor the situation.

INVESTIGATING about 1 year ago - at 09/30/2024 02:24PM

We are experiencing a partial delay in the indexation of native & custom installation data on our push platform.This means that Push campaigns and recurring automation targeting is performed on older data (14:25 GMT+2) and does not reflect the latest changes. No information is lost during this delay.

Trigger automations and In-Apps are not affected.

Our team is working on a resolution.

Latest Batch outages

Profile updates and custom events processing delays on CEP - 12 days ago
CEP Automation triggers may stall in specific workflows - about 2 months ago
CEP & MEP Delivery Issues - 2 months ago
Delays in CEP automation triggers (Push, Email & SMS) - 2 months ago
Open Push Event Indexing Issue on CEP Platform - 2 months ago

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