Outage in Batch

Profile updates and custom events processing delays on CEP

Resolved Minor
October 06, 2025 - Started 10 days ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently experiencing a delay in indexing messages from our SDKs. At the moment, message indexing is running approximately 1 hour behind. This delay impacts only the updating of Profile events and attributes. Specifically: • The profile view is not updated in real-time. • Some automations may be triggered later than expected.
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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/06/2025 08:57PM

This incident has been resolved.

MONITORING 10 days ago - at 10/06/2025 01:32PM

As of 15:15 (GMT+2), the situation is under control.
Indexing delays on CEP have been resolved, Profile updates and custom event processing are now back to real-time.
We’re continuing to monitor the platform to ensure stability.

INVESTIGATING 10 days ago - at 10/06/2025 11:50AM

We are continuing to investigate this issue.

INVESTIGATING 10 days ago - at 10/06/2025 11:45AM

We are currently experiencing a delay in indexing messages from our SDKs.

At the moment, message indexing is running approximately 1 hour behind. This delay impacts only the updating of Profile events and attributes. Specifically:
• The profile view is not updated in real-time.
• Some automations may be triggered later than expected.

Latest Batch outages

CEP Automation triggers may stall in specific workflows - about 2 months ago
CEP & MEP Delivery Issues - 2 months ago
Delays in CEP automation triggers (Push, Email & SMS) - 2 months ago
Open Push Event Indexing Issue on CEP Platform - 2 months ago
Dashboard unreachable - 3 months ago

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