Outage in Batch
MEP Campaign Sending Delays
Resolved MinorIncident Report
We are experiencing an infrastructure issue impacting parts of our platform.
Campaign sending on MEP and the MEP Audiences API have been unavailable since 22:45 CET.
CEP exports (recurring and API) have been experiencing slowdowns on some jobs since 23:10 CET.
Other platform features are operating normally. Our team is actively working on restoring service.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 22 hours ago - at 03/23/2026 10:29AM
This incident has been resolved. The exports have been back up since 09:45 CET, pending requests are still being processed.
MONITORING
1 day ago - at 03/23/2026 12:15AM
MEP campaign delivery has been restored. Campaigns planned since 22:45 CET are currently being sent, and the MEP Audiences API is back to normal. We are monitoring the platform to ensure stability.
CEP export slowdowns (recurring and API) remain under investigation.
IDENTIFIED
1 day ago - at 03/22/2026 11:42PM
We have identified the root cause of this incident. A failure on a subset of our infrastructure servers is preventing MEP campaigns from being sent and the MEP Audiences API from responding. CEP exports are also experiencing slowdowns on some jobs as a secondary effect.
Our team is actively working on restoring the affected services.
INVESTIGATING
1 day ago - at 03/22/2026 10:31PM
We are experiencing an infrastructure issue impacting parts of our platform.
Campaign sending on MEP and the MEP Audiences API have been unavailable since 22:45 CET.
CEP exports (recurring and API) have been experiencing slowdowns on some jobs since 23:10 CET.
Other platform features are operating normally. Our team is actively working on restoring service.
Latest Batch outages
Delays in CEP campaign processing - 24 days ago
Processing Delays for Mobile Profile Updates - about 1 month ago
Email Composer - Image Upload Issue - about 1 month ago
Delays in CEP campaign processing - about 1 month ago
Delays in CEP trigger automations - about 1 month ago
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