Outage in Batch
Transactional API push delivery issues
Resolved MajorIncident Report
We are investigating an issue affecting push notification delivery via the [MEP] Transactional API. Notifications submitted since 14:20 CEST may not be delivered. Our team is working to identify the cause.
Components affected
Batch Transactional APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 05/13/2026 06:16PM
All delayed notifications have been processed, and new notifications are now being delivered as expected. The incident is resolved, and all services are operating normally.
MONITORING
10 days ago - at 05/13/2026 05:03PM
A fix has been deployed and the backlog of delayed notifications has been processed. New notifications are being sent as expected. We are monitoring the results.
IDENTIFIED
10 days ago - at 05/13/2026 04:40PM
We have identified the cause of the issue. A recent configuration change caused push notifications submitted via the Transactional API to not reach our delivery pipeline. A fix is being deployed.
Once it is in place, affected notifications will be delivered and no data will be lost.
INVESTIGATING
10 days ago - at 05/13/2026 04:08PM
We are investigating an issue affecting push notification delivery via the [MEP] Transactional API. Notifications submitted since 14:20 CEST may not be delivered. Our team is working to identify the cause.
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