Outage in Batch
Delays in CEP profile data indexation
Resolved MinorIncident Report
Our profile data indexation pipeline experienced instability starting at May 7, 02:00 CEST, causing it to fall behind on processing. As a result, profile data used for CEP one-time and recurring campaign targeting was delayed by up to 2 hours 30 minutes for a subset of traffic.
The issue has been resolved. Processing has resumed and is recovering. We are monitoring the situation closely.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/07/2026 12:45PM
Profile data indexation has returned to normal. One-time and recurring CEP campaigns are now using up-to-date profile data for targeting and personalization.
No data has been lost during this incident.
MONITORING
6 days ago - at 05/07/2026 10:37AM
Our profile data indexation pipeline experienced instability starting at May 7, 02:00 CEST, causing it to fall behind on processing. As a result, profile data used for CEP one-time and recurring campaign targeting was delayed by up to 2 hours 30 minutes for a subset of traffic.
The issue has been resolved. Processing has resumed and is recovering. We are monitoring the situation closely.
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