Outage in Batch
Processing Delays for Mobile Profile Updates
Resolved MinorIncident Report
We are investigating a performance degradation within our profile processing pipeline. This issue specifically affects updates sent via our mobile SDKs.
As of 21/02/2026 at 17:00 CET, processing times have increased, with current delays of up to 3 hours. This latency may result in delayed execution for triggered automations.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/21/2026 11:17PM
This incident has been resolved.
MONITORING
about 2 months ago - at 02/21/2026 09:19PM
The processing backlog has been steadily decreasing over the last hour. We continue to monitor the situation closely until all updates are processed and real-time performance is restored.
IDENTIFIED
about 2 months ago - at 02/21/2026 08:16PM
We have identified the issue and deployed a fix. The processing backlog is now beginning to clear, and delivery delays are steadily decreasing.
We are monitoring the pipeline closely to ensure performance returns to nominal levels.
INVESTIGATING
about 2 months ago - at 02/21/2026 07:43PM
We are investigating a performance degradation within our profile processing pipeline. This issue specifically affects updates sent via our mobile SDKs.
As of 21/02/2026 at 17:00 CET, processing times have increased, with current delays of up to 3 hours. This latency may result in delayed execution for triggered automations.
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