Outage in Batch

Processing Delays for Mobile Profile Updates

Resolved Minor

February 21, 2026 - Started 4 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating a performance degradation within our profile processing pipeline. This issue specifically affects updates sent via our mobile SDKs. As of 21/02/2026 at 17:00 CET, processing times have increased, with current delays of up to 3 hours. This latency may result in delayed execution for triggered automations.

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 02/21/2026 11:17PM

This incident has been resolved.

MONITORING 4 days ago - at 02/21/2026 09:19PM

The processing backlog has been steadily decreasing over the last hour. We continue to monitor the situation closely until all updates are processed and real-time performance is restored.

IDENTIFIED 4 days ago - at 02/21/2026 08:16PM

We have identified the issue and deployed a fix. The processing backlog is now beginning to clear, and delivery delays are steadily decreasing.

We are monitoring the pipeline closely to ensure performance returns to nominal levels.

INVESTIGATING 4 days ago - at 02/21/2026 07:43PM

We are investigating a performance degradation within our profile processing pipeline. This issue specifically affects updates sent via our mobile SDKs.

As of 21/02/2026 at 17:00 CET, processing times have increased, with current delays of up to 3 hours. This latency may result in delayed execution for triggered automations.

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