Outage in Batch

Delays in CEP automation triggers (Push, Email & SMS)

Resolved Minor
August 07, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Following a maintenance operation on our data‑storage system, CEP automation triggers have been processing more slowly than expected. Our engineering team is analysing the issue and working to restore normal performance. We will provide further updates as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/07/2025 10:25AM

This incident has been resolved.

MONITORING about 2 months ago - at 08/07/2025 10:12AM

We have rolled back the database maintenance operation, and all automation triggers have now processed their backlog.

All CEP campaigns with Push, Email & SMS are now back online.

We are actively monitoring the situation and will provide further updates as we progress.

IDENTIFIED about 2 months ago - at 08/07/2025 09:21AM

Following a maintenance operation on our data‑storage system, CEP automation triggers have been processing more slowly than expected.

Our engineering team is analysing the issue and working to restore normal performance.

We will provide further updates as soon as we have more information.

Latest Batch outages

CEP Automation triggers may stall in specific workflows - about 1 month ago
CEP & MEP Delivery Issues - about 1 month ago
Open Push Event Indexing Issue on CEP Platform - about 2 months ago
Dashboard unreachable - 3 months ago
Incorrect Date Attribute Values on Some CEP Profiles - 3 months ago

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