Outage in Batch

Delays in CEP automation triggers (Push, Email & SMS)

Resolved Minor

August 07, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

Following a maintenance operation on our data‑storage system, CEP automation triggers have been processing more slowly than expected. Our engineering team is analysing the issue and working to restore normal performance. We will provide further updates as soon as we have more information.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/07/2025 10:25AM

This incident has been resolved.

MONITORING 8 months ago - at 08/07/2025 10:12AM

We have rolled back the database maintenance operation, and all automation triggers have now processed their backlog.

All CEP campaigns with Push, Email & SMS are now back online.

We are actively monitoring the situation and will provide further updates as we progress.

IDENTIFIED 8 months ago - at 08/07/2025 09:21AM

Following a maintenance operation on our data‑storage system, CEP automation triggers have been processing more slowly than expected.

Our engineering team is analysing the issue and working to restore normal performance.

We will provide further updates as soon as we have more information.

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