Outage in Batch
Delays in CEP campaign processing
Resolved MajorIncident Report
We are investigating delays affecting CEP campaigns (one shot & recurring).
As of writing, processing is approximately 3 hours behind schedule.
In-app messages and automations are not affected.
Campaigns will be sent to the expected users as the backlog clears.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 02/17/2026 12:33PM
Trigger automations on webpush SDK are live since 13:00 CET.
The incident is now resolved.
MONITORING
3 days ago - at 02/17/2026 11:38AM
Trigger automations based on mobile SDK events are now live.
The ones based on webpush SDK events are currently delayed by 1:30h.
We're continuing to monitor the situation and expect a full resolution by 14:00 CET
MONITORING
3 days ago - at 02/17/2026 10:07AM
CEP campaigns (one-shot and recurring automations) are back to normal. The backlog was fully processed at 11:00 CET, and campaigns sent as of now work as expected.
Trigger automations based on mobile & web SDK events are processing but remain delayed by ~2 hours.
No data has been lost, messages will be sent to the expected users as the backlog clears.
INVESTIGATING
3 days ago - at 02/17/2026 09:06AM
We are still investigating the problem.
CEP campaigns are still slowly being sent and approximately 2 hours behind schedule.
Some trigger automations coming from SDK (mobile & web) events are delayed by 1:30 hours.
No data has been lost, messages will be sent to the expected users as the backlog clears.
We will provide a status update at 11:00 CET.
INVESTIGATING
3 days ago - at 02/17/2026 08:02AM
We are still investigating the problem.
CEP campaigns are slowly being sent but still approximately 3 hours behind schedule.
Some trigger automations are delayed by 30 minutes.
No data has been lost, messages will be sent to the expected users as the backlog clears.
We will provide a status update at 10:00 CET.
INVESTIGATING
3 days ago - at 02/17/2026 07:14AM
We are investigating delays affecting CEP campaigns (one shot & recurring).
As of writing, processing is approximately 3 hours behind schedule.
In-app messages and automations are not affected.
Campaigns will be sent to the expected users as the backlog clears.
Latest Batch outages
Email Composer - Image Upload Issue - about 23 hours ago
Delays in CEP trigger automations - 9 days ago
CEP Campaign Delivery Degradation (Email, Push & SMS) - about 2 months ago
Profile updates and custom events processing delays on CEP - 5 months ago
CEP Automation triggers may stall in specific workflows - 6 months ago
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