Outage in Batch

Open Push Event Indexing Issue on CEP Platform

Resolved Minor
August 06, 2025 - Started 25 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Since May 15, around 16:00 CEST, we have been experiencing issues indexing “open push” events on the CEP platform, impacting all push types. This indexing issue led to partial data loss, causing incomplete or missing data in dashboards, APIs, exports, and affecting retargeting campaigns based on open events. Not all data was impacted, but some events remain unrecoverable. A fix has been deployed, and you may now observe an increase in open rates compared to previous days. We will keep you informed of any further updates on this page.
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 08/06/2025 04:35PM

This incident has been resolved.

MONITORING 25 days ago - at 08/06/2025 03:53PM

Since May 15, around 16:00 CEST, we have been experiencing issues indexing “open push” events on the CEP platform, impacting all push types.

This indexing issue led to partial data loss, causing incomplete or missing data in dashboards, APIs, exports, and affecting retargeting campaigns based on open events. Not all data was impacted, but some events remain unrecoverable.

A fix has been deployed, and you may now observe an increase in open rates compared to previous days.

We will keep you informed of any further updates on this page.

Latest Batch outages

CEP Automation triggers may stall in specific workflows - 9 days ago
CEP & MEP Delivery Issues - 17 days ago
Delays in CEP automation triggers (Push, Email & SMS) - 24 days ago
Dashboard unreachable - about 2 months ago
Incorrect Date Attribute Values on Some CEP Profiles - about 2 months ago

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