Outage in Batch

Open Push Event Indexing Issue on CEP Platform

Resolved Minor
August 06, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Since May 15, around 16:00 CEST, we have been experiencing issues indexing “open push” events on the CEP platform, impacting all push types. This indexing issue led to partial data loss, causing incomplete or missing data in dashboards, APIs, exports, and affecting retargeting campaigns based on open events. Not all data was impacted, but some events remain unrecoverable. A fix has been deployed, and you may now observe an increase in open rates compared to previous days. We will keep you informed of any further updates on this page.
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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/06/2025 04:35PM

This incident has been resolved.

MONITORING 2 months ago - at 08/06/2025 03:53PM

Since May 15, around 16:00 CEST, we have been experiencing issues indexing “open push” events on the CEP platform, impacting all push types.

This indexing issue led to partial data loss, causing incomplete or missing data in dashboards, APIs, exports, and affecting retargeting campaigns based on open events. Not all data was impacted, but some events remain unrecoverable.

A fix has been deployed, and you may now observe an increase in open rates compared to previous days.

We will keep you informed of any further updates on this page.

Latest Batch outages

Profile updates and custom events processing delays on CEP - 10 days ago
CEP Automation triggers may stall in specific workflows - about 2 months ago
CEP & MEP Delivery Issues - 2 months ago
Delays in CEP automation triggers (Push, Email & SMS) - 2 months ago
Dashboard unreachable - 3 months ago

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