Outage in Batch

Profile API ingestion delay

Resolved Minor
November 28, 2024 - Started 23 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Since 12:45 GMT+1 we have been experiencing delays in processing requests from the Profile API. The delay is currently 1 hour 40 minutes, and the system is gradually catching up. This delay impacts the updating of profile attributes and events: • Targeting may be performed on data that is older than anticipated. • The profile view will not be up to date. • Trigger automations will be sent later than expected. Attributes and events from the SDK are not affected. We are monitoring the issue and expect a resolution by 17:40 GMT+1, we will keep you informed of the situation every 30 minutes.
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 11/28/2024 04:51PM

All indexing delays are now eliminated. Requests sent to the Profile API are processed in real time:
• Targeting is performed on up-to-date data.
• The profile view is up to date.
• Trigger automations are sent on time.

MONITORING 23 days ago - at 11/28/2024 03:30PM

Since 12:45 GMT+1 we have been experiencing delays in processing requests from the Profile API. The delay is currently 1 hour 40 minutes, and the system is gradually catching up.

This delay impacts the updating of profile attributes and events:
• Targeting may be performed on data that is older than anticipated.
• The profile view will not be up to date.
• Trigger automations will be sent later than expected.

Attributes and events from the SDK are not affected.

We are monitoring the issue and expect a resolution by 17:40 GMT+1, we will keep you informed of the situation every 30 minutes.

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