Outage in Batch
Profile updates and custom events processing delays on CEP
Resolved MinorIncident Report
We are experiencing a delay in indexing messages from our Mobile SDKs.
The indexing of these messages is currently 7 hour and 30 minutes late, the problem having manifested itself from 17H15 onwards (GMT+2). This delay affects only the updating of Profile events, meaning :
- The profile view will not be updated in real-time.
- Some automations will be sent later than expected.
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 04/29/2025 12:34PM
This incident has been resolved.
MONITORING
12 months ago - at 04/29/2025 09:34AM
The indexing backlog has now been cleared, we are keeping the platform under close surveillance.
IDENTIFIED
12 months ago - at 04/29/2025 08:22AM
The incident is still ongoing, and the indexing lag has been reduced to 1 hour and 40 minutes.
INVESTIGATING
12 months ago - at 04/29/2025 06:42AM
We are experiencing a delay in indexing messages from our Mobile SDKs.
The indexing of these messages is currently 7 hour and 30 minutes late, the problem having manifested itself from 17H15 onwards (GMT+2). This delay affects only the updating of Profile events, meaning :
- The profile view will not be updated in real-time.
- Some automations will be sent later than expected.
Latest Batch outages
Email Composer – Service Unavailable - 1 day ago
MEP Campaign Sending Delays - about 1 month ago
Delays in CEP campaign processing - about 2 months ago
Processing Delays for Mobile Profile Updates - about 2 months ago
Email Composer - Image Upload Issue - 2 months ago
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