Outage in Batch

Profile updates and custom events processing delays on CEP

Resolved Minor
April 29, 2025 - Started about 1 month ago - Lasted about 6 hours
Official incident page

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Outage Details

We are experiencing a delay in indexing messages from our Mobile SDKs. The indexing of these messages is currently 7 hour and 30 minutes late, the problem having manifested itself from 17H15 onwards (GMT+2). This delay affects only the updating of Profile events, meaning : - The profile view will not be updated in real-time. - Some automations will be sent later than expected.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/29/2025 12:34PM

This incident has been resolved.

MONITORING about 1 month ago - at 04/29/2025 09:34AM

The indexing backlog has now been cleared, we are keeping the platform under close surveillance.

IDENTIFIED about 1 month ago - at 04/29/2025 08:22AM

The incident is still ongoing, and the indexing lag has been reduced to 1 hour and 40 minutes.

INVESTIGATING about 1 month ago - at 04/29/2025 06:42AM

We are experiencing a delay in indexing messages from our Mobile SDKs.

The indexing of these messages is currently 7 hour and 30 minutes late, the problem having manifested itself from 17H15 onwards (GMT+2). This delay affects only the updating of Profile events, meaning :
- The profile view will not be updated in real-time.
- Some automations will be sent later than expected.

Latest Batch outages

Filtering imported tokens in Push v2 is disabled - 9 days ago
Dashboard Performance Issue - 19 days ago
Profile updates and custom events processing delays on CEP - 24 days ago
Profile updates and custom events processing delays on CEP - about 1 month ago
Slow loading of native attributes for MEP Campaign Targeting - about 2 months ago

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