Outage in Batch
Profile updates and custom events processing delays on CEP
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
The indexing backlog has now been cleared, and the incident is now resolved.
A fix has been deployed on our indexing system, and the backlog of SDK events is being caught up. We will update this incident when everything is back to normal.
We are continuing to investigate this issue.
We are experiencing a delay in indexing messages from our Mobile SDKs.
The indexing of these messages is currently 1 hour and 50 minutes late, the problem having manifested itself from 17H15 onwards (GMT+2). This delay affects only the updating of Profile events, meaning :
- The profile view will not be updated in real-time.
- Some automations will be sent later than expected.
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