Outage in Batch

Profile updates and custom events processing delays on CEP

Resolved Minor

April 27, 2025 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing a delay in indexing messages from our Mobile SDKs. The indexing of these messages is currently 1 hour and 50 minutes late, the problem having manifested itself from 17H15 onwards (GMT+2). This delay affects only the updating of Profile events, meaning : - The profile view will not be updated in real-time. - Some automations will be sent later than expected.

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/27/2025 08:28PM

The indexing backlog has now been cleared, and the incident is now resolved.

IDENTIFIED 12 months ago - at 04/27/2025 06:45PM

A fix has been deployed on our indexing system, and the backlog of SDK events is being caught up. We will update this incident when everything is back to normal.

INVESTIGATING 12 months ago - at 04/27/2025 06:06PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 04/27/2025 06:03PM

We are experiencing a delay in indexing messages from our Mobile SDKs.

The indexing of these messages is currently 1 hour and 50 minutes late, the problem having manifested itself from 17H15 onwards (GMT+2). This delay affects only the updating of Profile events, meaning :
- The profile view will not be updated in real-time.
- Some automations will be sent later than expected.

Latest Batch outages

Email Composer – Service Unavailable - 1 day ago

MEP Campaign Sending Delays - about 1 month ago

Delays in CEP campaign processing - about 2 months ago

Processing Delays for Mobile Profile Updates - about 2 months ago

Email Composer - Image Upload Issue - 2 months ago

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