Degradation - email notification sends are delayed

Bazaarvoice has verified that the data has been recovered and the emails are being sent as usual. The issue has been resolved and the incident is closed. This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)"
1

Bazaarvoice has implemented a fix for the US and EU regions and is currently monitoring the situation to confirm that the email notification problem has been completely resolved.

We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Aug. 9, 2023, 11:00 AM CST

[1152]

If you have any questions, please contact Bazaarvoice Support

Bazaarvoice has successfully cleared the backlogs for Email notifications in both the EU and US regions, the email sending process has now resumed to its normalcy.

Our dedicated team continues to work diligently on the resolution, and as an additional measure to ensure the utmost reliability, we have decided to conduct one more day of rigorous QA testing. This will allow us to verify the fix thoroughly before deploying it to the production environment.

The next status update will be at the designated time below or when new information becomes available.

NEXT UPDATE:
Aug. 8, 2023, 11:00 AM CST

[1152]

Bazaarvoice continues to investigate the issues regarding delayed Email notification and is clearing the Email backlog for both EU and US regions. Once all backlogs are cleared further testing will be performed to fully resolve the issue.

The next update will be at the designated time below or when new information becomes available.

NEXT UPDATE:
Aug. 7, 2023, 10:00 AM CST

[1152]

Bazaarvoice continues to investigate the issues regarding delayed Email notification and has started clearing the Email backlog for EU regions. The US regions will follow shortly. Once all backlogs are cleared further testing will be performed to fully resolve the issue.

The next update will be at the designated time below or when new information becomes available.

NEXT UPDATE:
Aug. 4, 2023, 10:00 AM CST

(1152)

Bazaarvoice has reverted the system to the last stable version and continues to investigate the issues regarding delayed Email notifications. A root cause has yet to be determined.

The next update will be at the designated time below or when new information becomes available.

NEXT UPDATE:
Aug. 3, 2023, 10:00 AM CST

Bazaarvoice has reverted the system to the last stable version and continues to investigate the issues regarding delayed Email notifications. A root cause has yet to be determined.

The next update will be at the designated time below or when new information becomes available.

NEXT UPDATE:
Aug. 2, 2023, 2:00 pm CST

(1152)

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Bazaarvoice has identified an issue causing a degradation resulting in email notification sends being delayed. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
August 2nd , 8:00 am CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question.

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)