Outage in BCycle
BCycle Mobile App - Multiple Accounts Across Programs
Resolved MinorIncident Report
We are receiving reports that users who are attempting to create a new account with emails used in other programs are receiving errors. We have identified the issue and are working on a fix for this!
In the meantime, a workaround has been identified to help users create their new accounts in a new program. Users can delete their account in the additional program, or use a different email.
When the fix is implemented, users will be able to have accounts across programs using the same email.
We are also aware that some users have reported payment issues on the review purchase page. We believe this is also due to the issues with emails already being in use within another program and should be resolved alongside the account creation issue.
We appreciate your patience as we work to get the issue resolved!
Components affected
BCycle Mobile AppTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 06/04/2026 09:43PM
This incident has been resolved.
MONITORING
13 days ago - at 06/04/2026 03:18AM
The hot fix for this issue has been released. We expect account creation issues with a 'Processing Error' to be resolved for all users. We will monitor the results over the next 24 hours.
IDENTIFIED
15 days ago - at 06/01/2026 09:41PM
We are receiving reports that users who are attempting to create a new account with emails used in other programs are receiving errors. We have identified the issue and are working on a fix for this!
In the meantime, a workaround has been identified to help users create their new accounts in a new program. Users can delete their account in the additional program, or use a different email.
When the fix is implemented, users will be able to have accounts across programs using the same email.
We are also aware that some users have reported payment issues on the review purchase page. We believe this is also due to the issues with emails already being in use within another program and should be resolved alongside the account creation issue.
We appreciate your patience as we work to get the issue resolved!
Latest BCycle outages
Issue with Payment Processing - 14 days ago
Unable to re-image kiosk client - about 1 month ago
Mobile App Intermittent Crashes - 4 months ago
Reported Issues in Admin - 5 months ago
Refresh issue for reporting data - 5 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
