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Outage in BCycle

Reports of Registration Failures in Mobile Apps

Resolved Major
September 21, 2026 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently receiving reports of failed registration attempts within our mobile app. We have identified that Twilio is currently experiencing an outage. They are investigating the issues on their end and we will continue to monitor our systems and update accordingly when we see things begin to recover.
Components affected
BCycle Mobile App

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 09/21/2026 06:04PM

This incident has been resolved.

MONITORING 4 days ago - at 09/21/2026 04:47PM

Our team had also identified a configuration change that we have implemented and we are seeing registrations and phone verification working again. We will continue to monitor the system.

INVESTIGATING 4 days ago - at 09/21/2026 04:17PM

We are currently receiving reports of failed registration attempts within our mobile app. We have identified that Twilio is currently experiencing an outage. They are investigating the issues on their end and we will continue to monitor our systems and update accordingly when we see things begin to recover.

Latest BCycle outages

Admin Login not working - 14 days ago
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