Outage in Beeswax

Data Processing Delays - Reporting Tools Affected

Resolved Minor
July 13, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

As of Sunday, 5AM Eastern, we are currently experiencing an impact to emailed scheduled reporting. Our engineers are investigating and working toward restoring email delivery functionality. Impacted clients can login to the reporting interface and download reports manually as needed until service is restored. No other impact to any functionality has occurred.
Components affected
Beeswax Reporting - US East Beeswax Reporting - US West Beeswax Reporting - EU West Beeswax Reporting - AP Northeast

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/15/2025 12:32AM

This incident has been resolved.

MONITORING 4 months ago - at 07/14/2025 07:00PM

A fix has been implemented, and we are monitoring the results.

IDENTIFIED 4 months ago - at 07/14/2025 04:26PM

We have identified the root cause and are implementing a solution to re-enable email functionality.

INVESTIGATING 4 months ago - at 07/13/2025 09:53PM

As of Sunday, 5AM Eastern, we are currently experiencing an impact to emailed scheduled reporting. Our engineers are investigating and working toward restoring email delivery functionality.

Impacted clients can login to the reporting interface and download reports manually as needed until service is restored.

No other impact to any functionality has occurred.

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