Outage in Beeswax

Data Processing Delays - Reporting Tools Affected

Resolved Minor
July 13, 2025 - Started 20 days ago - Lasted 1 day
Official incident page

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Outage Details

As of Sunday, 5AM Eastern, we are currently experiencing an impact to emailed scheduled reporting. Our engineers are investigating and working toward restoring email delivery functionality. Impacted clients can login to the reporting interface and download reports manually as needed until service is restored. No other impact to any functionality has occurred.
Components affected
Beeswax Reporting - US East Beeswax Reporting - US West Beeswax Reporting - EU West Beeswax Reporting - AP Northeast
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 07/15/2025 12:32AM

This incident has been resolved.

MONITORING 19 days ago - at 07/14/2025 07:00PM

A fix has been implemented, and we are monitoring the results.

IDENTIFIED 19 days ago - at 07/14/2025 04:26PM

We have identified the root cause and are implementing a solution to re-enable email functionality.

INVESTIGATING 20 days ago - at 07/13/2025 09:53PM

As of Sunday, 5AM Eastern, we are currently experiencing an impact to emailed scheduled reporting. Our engineers are investigating and working toward restoring email delivery functionality.

Impacted clients can login to the reporting interface and download reports manually as needed until service is restored.

No other impact to any functionality has occurred.

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