Outage in Bentley Systems

iTwin Developer Portal - APIM Management calls are timing out

Resolved Major
May 26, 2023 - Started over 2 years ago - Lasted about 16 hours
Official incident page

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Outage Details

Our team is currently investigating an issue with iTwin Developer Portal . Some users may be having trouble The sign-in functionality in East US is failing or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/26/2023 09:50PM

The team hasn't seen any timeout error in the logs for around the past 2 hours. Confirmed that the final action of updating/recycling service is complete and the service is back to normal now.

This incident has been resolved and the issues seen with the connection client are now working normally.

Thank you all for your cooperation.

MONITORING over 2 years ago - at 05/26/2023 07:22PM

Our team has been working quickly to restore full functionality to iTwin developer portal and we have implemented a fix. We are now monitoring the system for stability and customer experience.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

IDENTIFIED over 2 years ago - at 05/26/2023 03:04PM

We have identified the root cause of the issue in the iTwin developer portal and are currently working on a solution. You might still encounter occasional sign-in problems for a brief period of time. If you have trouble signing in, please close your browser window and reopen it, then try signing in again. We will provide another update when the issue is completely resolved.

INVESTIGATING over 2 years ago - at 05/26/2023 11:37AM

Our team is currently investigating an issue with iTwin Developer Portal . Some users may be having trouble The sign-in functionality in East US is failing or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

INVESTIGATING over 2 years ago - at 05/26/2023 09:40AM

Our team is currently investigating an issue with iTwin Developer Portal . Some users may be having trouble The sign-in functionality in East US is failing or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

INVESTIGATING over 2 years ago - at 05/26/2023 05:35AM

Our team is currently investigating an issue with iTwin Developer Portal . Some users may be having trouble The sign-in functionality in East US is failing or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

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