Outage in Bentley Systems

A365- Call Center User entitlements down

Resolved Major
October 31, 2023 - Started about 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

Our team is currently investigating an issue with A365 - entitlements. Some users may be having trouble Having trouble useing the A365 call center for entitlements or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Components affected
Bentley Systems Phone System
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/31/2023 01:14PM

This incident has been resolved and A365 - entitlements is now working normally.
Thank you for your cooperation.

MONITORING about 1 year ago - at 10/31/2023 11:59AM

Our team has been working quickly to restore full functionality to A365 - entitlements and we have implemented a fix. We are now monitoring the system for stability and customer experience.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

INVESTIGATING about 1 year ago - at 10/31/2023 11:50AM

Our team is currently investigating an issue with A365 - entitlements. Some users may be having trouble Having trouble useing the A365 call center for entitlements or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

INVESTIGATING about 1 year ago - at 10/31/2023 10:36AM

Our team is currently investigating an issue with A365 - entitlements. Some users may be having trouble Having trouble useing the A365 call center for entitlements or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

INVESTIGATING about 1 year ago - at 10/31/2023 09:27AM

Our team is currently investigating an issue with A365 - entitlements. Some users may be having trouble Having trouble useing the A365 call center for entitlements or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

INVESTIGATING about 1 year ago - at 10/31/2023 07:39AM

Our team is currently investigating an issue with A365 - entitlements. Some users may be having trouble Having trouble useing the A365 call center for entitlements or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

INVESTIGATING about 1 year ago - at 10/31/2023 06:31AM

Our team is currently investigating an issue with A365 - entitlements. Some users may be having trouble Having trouble useing the A365 call center for entitlements or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

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